customer satisfaction questionnaire

Please read this table carefully before fill the data

Rate Rating
1 Poor
2 Fair
3 Good
4 Excellent

Customer Satisfaction questionnaire








1. How would you rate our products in term of :

Chemical Quality
Physical Quality
Packaging
Availability
Comments

2. How would you rate your level of satisfaction with KEMAPCO services ?

Documentation process
Delivery time
Complaints Handling (if any)
Technical Advice
Shipping line service
Customer service
Web site access
Communication
Comments

3. Mark the three most needed areas for improvement and rank them from the most in need of improvement (1) , to the lowest needed (3) :

Chemical Quality
Physical qulaity
Packaging
Availability
Documentation process
Delivery time
Complaints handling
Technical Advice
Shipping line service
Customer service
Web site access
Communication
Comments
4. Any additional comments / suggestions ?
Comments
Suggestions
Name (Required)
Company Name (Required)